@import "https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&family=JetBrains+Mono:wght@400;500;600;700&display=swap";:root{--font-sans:"Inter", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-mono:"JetBrains Mono", "Fira Code", ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;--brand:#2563eb;--brand-dk:#1d4ed8;--brand-bg:#eff6ff;--ink:#0f172a;--ink-2:#334155;--ink-3:#64748b;--ink-4:#94a3b8;--top:#fff;--bg:#fff;--soft:#f1f5f9;--line:#e2e8f0;--line-2:#f1f5f9;--amber:#d97706;--amber-bg:#fef3c7;--amber-dk:#b45309;--amber-line:#fde68a;--ok:#10b981;--ok-bg:#ecfdf5;--ok-dk:#059669;--ok-line:#a7f3d0;--dan:#ef4444;--dan-bg:#fef2f2;--dan-dk:#dc2626;--dan-line:#fecaca;--info:#2563eb;--info-bg:#eff6ff;--info-dk:#1d4ed8;--info-line:#bfdbfe;--fb:#1877f2;--zl:#0068ff;--tg:#0284c7;--tg-bg:#f0f9ff;--tg-dk:#0369a1;--tg-line:#bae6fd;--kenh-facebook:var(--fb);--kenh-zalo_oa:var(--zl);--kenh-web:var(--ink-3);--r:7px;--r-lg:10px;--side:224px;--topH:38px;--nav-h:var(--topH);--bnav-h:52px;--ease:cubic-bezier(.16,1,.3,1);--ease-spring:cubic-bezier(.16, 1, .3, 1);--ease-bounce:cubic-bezier(.34, 1.56, .64, 1);--ease-soft:cubic-bezier(.25, .8, .25, 1);--duration-quick:.14s;--duration-normal:.24s;--duration-flow:.32s;--shadow:0 2px 4px -1px #0000000a;--shadow-xs:0 1px 2px 0 #0f172a0a;--shadow-sm:0 1px 3px 0 #0f172a0d, 0 1px 2px -1px #0f172a0a;--paper:var(--soft);--card:var(--bg);--border:var(--line);--line-soft:var(--line);--teal:var(--ok);--teal-bg:var(--ok-bg);--red:var(--dan);--red-bg:var(--dan-bg);--blue:var(--info);--blue-bg:var(--info-bg);--slate-100:#f1f5f9;--slate-200:#e2e8f0;--slate-300:#cbd5e1;--slate-50:#f8fafc;--slate-400:#94a3b8;--slate-500:#64748b;--slate-600:#475569;--slate-700:#334155;--slate-800:#1e293b;--slate-900:#0f172a}*{box-sizing:border-box;margin:0;padding:0}html{-webkit-text-size-adjust:100%;font-size:13px}body{background:var(--soft);color:var(--ink);-webkit-font-smoothing:antialiased;font-family:Inter,Open Sans,system-ui,-apple-system,sans-serif;font-size:13px;line-height:1.45}button,input,select,textarea{font:inherit;color:inherit}a{color:inherit}h1,h2,h3{color:var(--ink);letter-spacing:-.025em!important;font-family:Inter,system-ui,-apple-system,sans-serif!important;font-weight:700!important}button{cursor:pointer;background:0 0;border:none;min-height:44px}:focus-visible{outline:2.5px solid var(--amber);outline-offset:2px}.shell{max-width:1180px;margin:0 auto;padding:0 16px}.app{grid-template-rows:var(--topH) 1fr;height:100vh;max-height:100vh;display:grid;overflow:hidden}.app.has-impersonation{grid-template-rows:auto var(--topH) 1fr}.top{height:var(--topH);min-height:var(--topH);max-height:var(--topH);background:var(--top);color:var(--ink);border-bottom:1px solid var(--line);align-items:center;gap:10px;padding:0 12px;display:flex;box-shadow:0 1px 2px #0f172a0a}.sidebar-toggle-btn{width:26px;height:26px;min-height:26px;color:var(--ink-2);cursor:pointer;background:0 0;border:1px solid #0000;border-radius:6px;flex-shrink:0;justify-content:center;align-items:center;padding:0;transition:all .15s;display:inline-flex}.sidebar-toggle-btn:hover{background:var(--soft);color:var(--brand);border-color:var(--line)}.sidebar-toggle-btn[data-active="1"]{background:var(--brand-bg);color:var(--brand);border-color:#bfdbfe}.brand{font-family:var(--font-sans);letter-spacing:-.01em;color:var(--ink);align-items:center;gap:8px;font-size:13px;font-weight:700;display:flex}.top .sp{flex:1}.clock{font-family:var(--font-sans);font-variant-numeric:tabular-nums;color:var(--ink-3);font-size:12px;font-weight:600}.chip{color:var(--brand-dk);background:var(--brand-bg);border:1px solid #0000;border-radius:999px;align-items:center;padding:3px 10px;font-size:11.5px;font-weight:600;line-height:1.5;display:inline-flex}.chip[data-k=canh-bao]{color:var(--amber-dk);background:var(--amber-bg)}.work{font-family:var(--font-sans);color:#047857;background:var(--ok-bg);border:1px solid #ffffff4d;border-radius:999px;align-items:center;gap:5px;padding:3px 10px;font-size:11px;font-weight:600;display:flex}.work i{background:var(--ok);border-radius:99px;width:7px;height:7px}.ico-btn{background:var(--soft);width:26px;height:26px;min-height:0;color:var(--ink-2);transition:background .2s var(--ease), transform .2s var(--ease);border-radius:99px;place-items:center;font-size:11px;display:grid;position:relative}.ico-btn:hover{background:var(--line);transform:translateY(-1px)}.ico-btn .b{background:var(--dan);color:#fff;border:2px solid var(--top);border-radius:99px;min-width:18px;padding:1px 4px;font-size:10px;font-weight:700;position:absolute;top:-3px;right:-3px}.btn-landing-switch{color:#334155;cursor:pointer;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:6px;align-items:center;gap:5px;padding:4px 10px;font-size:11.5px;font-weight:600;transition:all .2s;display:inline-flex}.btn-landing-switch:hover{color:#0f172a;background:#e2e8f0;border-color:#cbd5e1}.top-badge-tenant{font-family:var(--font-sans);color:#0369a1;white-space:nowrap;text-overflow:ellipsis;background:#f0f9ff;border:1px solid #bae6fd;border-radius:6px;align-items:center;gap:5px;max-width:220px;padding:3px 9px;font-size:11.5px;font-weight:600;display:inline-flex;overflow:hidden}.top-badge-sub{font-family:var(--font-sans);cursor:pointer;border:1px solid #0000;border-radius:6px;align-items:center;gap:6px;padding:3px 10px;font-size:11px;font-weight:600;transition:all .15s;display:inline-flex}.top-badge-sub:hover{filter:brightness(.96);transform:translateY(-1px)}.top-badge-sub.trial-normal{color:#1d4ed8;background:#eff6ff;border-color:#bfdbfe}.top-badge-sub.trial-warning{color:#b45309;background:#fef3c7;border-color:#fde68a}.top-badge-sub.trial-expired{color:#dc2626;background:#fef2f2;border-color:#fecaca}.top-badge-sub.active-plan{color:#15803d;background:#f0fdf4;border-color:#bbf7d0}.top-badge-sub.admin-badge{color:#2563eb;background:#eff6ff;border-color:#bfdbfe}.top-badge-sub.impersonate-badge{color:#b45309;background:#fef3c7;border-color:#fcd34d}.top-dropdown-wrap{display:inline-block;position:relative}.top-dropdown-menu{z-index:1000;background:#fff;border:1px solid #e2e8f0;border-radius:12px;width:280px;padding:8px 0;animation:.15s ease-out dropdownFadeIn;position:absolute;top:calc(100% + 8px);right:0;box-shadow:0 10px 25px -5px #0f172a1f,0 8px 10px -6px #0f172a14}.top-notification-menu{z-index:1000;background:#fff;border:1px solid #e2e8f0;border-radius:12px;width:320px;animation:.15s ease-out dropdownFadeIn;position:absolute;top:calc(100% + 8px);right:0;overflow:hidden;box-shadow:0 10px 25px -5px #0f172a1f,0 8px 10px -6px #0f172a14}@keyframes dropdownFadeIn{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.dropdown-user-header{background:#f8fafc;border-bottom:1px solid #e2e8f0;align-items:center;gap:12px;padding:12px 16px;display:flex}.dropdown-user-avatar{color:#fff;background:linear-gradient(135deg,#0284c7,#2563eb);border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;font-size:16px;font-weight:700;display:flex}.dropdown-user-info{flex:1;min-width:0}.dropdown-user-name{color:#0f172a;white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:700;overflow:hidden}.dropdown-user-role{color:#0284c7;margin-top:1px;font-size:11px;font-weight:600}.dropdown-user-badge{color:#64748b;align-items:center;gap:4px;margin-top:2px;font-size:10.5px;display:flex}.dropdown-section{border-bottom:1px solid #f1f5f9;padding:6px 0}.dropdown-section:last-child{border-bottom:none;padding-bottom:2px}.dropdown-item-btn{color:#334155;cursor:pointer;text-align:left;background:0 0;border:none;align-items:center;gap:10px;width:100%;padding:8px 16px;font-size:12.5px;font-weight:500;transition:all .15s;display:flex}.dropdown-item-btn:hover{color:#0284c7;background:#f1f5f9}.dropdown-item-btn.danger{color:#dc2626}.dropdown-item-btn.danger:hover{color:#b91c1c;background:#fef2f2}.notif-header{background:#f8fafc;border-bottom:1px solid #e2e8f0;justify-content:space-between;align-items:center;padding:10px 14px;display:flex}.notif-title{color:#0f172a;font-size:12.5px;font-weight:700}.notif-badge{color:#2563eb;background:#eff6ff;border-radius:999px;padding:1px 6px;font-size:10.5px;font-weight:600}.notif-list{max-height:280px;overflow-y:auto}.notif-item{border-bottom:1px solid #f1f5f9;align-items:flex-start;gap:10px;padding:10px 14px;transition:background .15s;display:flex}.notif-item:hover{background:#f8fafc}.notif-item-icon{flex-shrink:0;margin-top:2px;font-size:15px}.notif-item-body h5{color:#1e293b;margin:0 0 2px;font-size:12px;font-weight:600}.notif-item-body p{color:#64748b;margin:0 0 4px;font-size:11.5px;line-height:1.4}.notif-item-body time{color:#94a3b8;font-size:10.5px}.landing-logged-in-banner{z-index:1000;color:#fff;background:#0f172a;justify-content:space-between;align-items:center;padding:8px 16px;font-size:12.5px;display:flex;position:sticky;top:0;box-shadow:0 4px 12px #00000026}.btn-return-crm{color:#fff;cursor:pointer;background:#0284c7;border:none;border-radius:6px;padding:5px 12px;font-size:12px;font-weight:600;transition:background .2s}.btn-return-crm:hover{background:#0369a1}.body{height:100%;min-height:0;display:flex;position:relative;overflow:hidden}.side{width:var(--side);min-width:var(--side);max-width:var(--side);background:var(--bg);border-right:1px solid var(--line);will-change:width, transform;flex-direction:column;transition:width .28s cubic-bezier(.16,1,.3,1),min-width .28s cubic-bezier(.16,1,.3,1),max-width .28s cubic-bezier(.16,1,.3,1),transform .28s cubic-bezier(.16,1,.3,1),opacity .22s;display:flex;overflow:hidden}.body[data-collapsed="1"] .side{transform:translate(-16px);opacity:0!important;pointer-events:none!important;border-right-color:#0000!important;width:0!important;min-width:0!important;max-width:0!important}.me{border-bottom:1px solid var(--line);background:#f8fafc;flex:none;padding:10px 12px}.me-top{align-items:center;gap:8px;display:flex}.me-av{background:linear-gradient(135deg, var(--brand), var(--brand-dk));width:32px;height:32px;font-family:var(--font-sans);color:#fff;border-radius:8px;flex:none;place-items:center;font-size:13px;font-weight:700;display:grid;position:relative}.me-av i{background:var(--ok);border:2.5px solid var(--bg);border-radius:99px;width:12px;height:12px;position:absolute;bottom:-2px;right:-2px}.me-name{color:var(--ink);font-size:12.5px;font-weight:600;line-height:1.25}.me-plan{color:#0369a1;font-family:var(--font-sans);background:#f0f9ff;border:1px solid #bae6fd;border-radius:4px;align-items:center;margin-top:3px;padding:2px 7px;font-size:11px;font-weight:600;line-height:1.2;display:inline-flex}.q-l{justify-content:space-between;margin:13px 0 6px;font-size:12.5px;display:flex}.q-l span{color:var(--ink-2)}.q-l b{font-weight:600}.q{background:var(--line);border-radius:99px;height:6px;overflow:hidden}.q i{background:var(--brand);height:100%;transition:width .7s var(--ease);border-radius:99px;display:block}.menu{flex:1;padding:6px;position:relative;overflow-y:auto}.menu::-webkit-scrollbar{width:6px}.menu::-webkit-scrollbar-thumb{background:var(--line);border-radius:99px}#slider{background:var(--brand);border-radius:var(--r-lg);z-index:0;pointer-events:none;opacity:0;height:0;transition:transform .38s var(--ease), height .38s var(--ease), opacity .25s var(--ease);display:none;position:absolute;left:10px;right:10px}.mi{z-index:1;color:#475569;text-align:left;width:100%;min-height:32px;transition:all .16s var(--ease-spring);border-radius:6px;align-items:center;gap:8px;margin-bottom:2px;padding:6px 10px;font-size:12.5px;font-weight:500;display:flex;position:relative}.mi:hover{background:var(--line-2);color:var(--ink);transform:translate(3px)}.mi:active{transform:scale(.98)translate(1px)}.mi[aria-current=true]{background:var(--brand-bg);color:var(--brand);border-left:3px solid var(--brand);border-radius:0 6px 6px 0;font-weight:600;transform:none}.mi[aria-current=true]:hover{background:var(--brand-bg);color:var(--brand)}.mi svg{transition:transform .24s var(--ease-spring);flex:none}.mi:hover svg{transform:scale(1.12)}.mi .n{text-align:center;background:var(--brand);color:#fff;min-width:20px;font-family:var(--font-sans);border-radius:4px;margin-left:auto;padding:0 5px;font-size:10.5px;font-weight:600}.mi[aria-current=true] .n{background:var(--brand);color:#fff}.grp{z-index:1;font-family:var(--font-sans);color:#94a3b8;text-transform:uppercase;letter-spacing:.08em;padding:12px 10px 4px;font-size:10.5px;font-weight:700;position:relative}.side-note{background:var(--soft);border:1px solid var(--line);border-radius:var(--r);color:var(--ink-3);margin:12px 14px;padding:12px 14px;font-size:11.5px;line-height:1.5}.side-note-title{color:var(--ink);align-items:center;gap:6px;margin-bottom:4px;font-weight:700;display:flex}.side-note-dot{background:var(--brand);border-radius:50%;flex:none;width:7px;height:7px}.side-out{border-top:1px solid var(--line);flex-direction:column;flex:none;gap:5px;padding:8px 10px;display:flex}.out{width:100%;min-height:28px;color:var(--ink-3);border:1px solid var(--line);background:#f8fafc;border-radius:6px;justify-content:center;align-items:center;gap:8px;padding:4px 10px;font-size:11.5px;font-weight:500;transition:all .15s;display:flex}.out:hover{background:var(--dan-bg);color:var(--dan);border-color:#fecaca}.side-collapse-btn{color:var(--ink-2)!important;border:1px solid var(--line)!important;background:#f8fafc!important}.side-collapse-btn:hover{background:var(--brand-bg)!important;color:var(--brand)!important;border-color:#bfdbfe!important}.side-floating-expand-btn{z-index:999;width:36px;height:36px;min-height:36px;color:var(--ink-2);border:1px solid var(--line);cursor:pointer;background:#fff;border-radius:9px;justify-content:center;align-items:center;transition:all .2s cubic-bezier(.16,1,.3,1);display:flex;position:fixed;bottom:18px;left:18px;box-shadow:0 4px 12px #0f172a1f,0 1px 3px #0f172a14}.side-floating-expand-btn:hover{background:var(--brand-bg);color:var(--brand);border-color:#bfdbfe;transform:scale(1.08)}.side-floating-expand-btn .expand-tooltip{white-space:nowrap;color:#fff;pointer-events:none;opacity:0;background:#0f172a;border-radius:6px;padding:4px 8px;font-size:11px;font-weight:500;transition:all .15s;position:absolute;left:44px;transform:translate(-4px);box-shadow:0 2px 8px #0000002e}.side-floating-expand-btn:hover .expand-tooltip{opacity:1;transform:translate(0)}.main{background:var(--soft);flex-direction:column;flex:1 1 0;width:100%;min-width:0;height:100%;transition:all .28s cubic-bezier(.16,1,.3,1);display:flex;overflow:hidden}.notice{background:var(--brand-bg);text-align:center;color:var(--ink-2);flex:none;padding:9px;font-size:.93rem}.notice a{color:var(--brand-dk);font-weight:600;text-decoration:none}.notice a:hover{text-decoration:underline}@keyframes pageIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}.view{height:100%;min-height:0;animation:pageIn .34s var(--ease);flex-direction:column;flex:1 1 0;display:flex;overflow:hidden}@keyframes cardIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@media (prefers-reduced-motion:reduce){#slider,.view,.mi,.mi svg,.out{transition-duration:.01ms!important;animation-duration:.01ms!important}}.bnav{z-index:40;height:var(--bnav-h);padding-bottom:env(safe-area-inset-bottom);background:var(--bg);border-top:1px solid var(--line);display:none;position:fixed;bottom:0;left:0;right:0;box-shadow:0 -2px 10px #0f1b2114}.bnav-item{min-height:0;height:var(--bnav-h);color:var(--ink-3);transition:color .2s var(--ease);flex-direction:column;flex:1 1 0;justify-content:center;align-items:center;gap:2px;font-size:10.5px;font-weight:600;display:flex}.bnav-item[aria-current=true]{color:var(--brand)}.bnav-ico{display:flex;position:relative}.bnav-badge{background:var(--dan);color:#fff;border:1.5px solid var(--bg);border-radius:99px;justify-content:center;align-items:center;min-width:15px;height:15px;padding:0 3px;font-size:9.5px;font-weight:700;display:flex;position:absolute;top:-4px;right:-8px}.bnav-backdrop{z-index:39;background:#0f1b2159;position:fixed;inset:0}.bnav-sheet{z-index:41;left:12px;right:12px;bottom:calc(var(--bnav-h) + env(safe-area-inset-bottom) + 10px);background:var(--bg);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow);animation:sheetIn .22s var(--ease) 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16px;font-size:.95rem;font-weight:500}.tab[data-on="1"]{color:var(--ink);border-bottom-color:var(--amber);font-weight:600}.page{width:100%;max-width:100%;height:100%;min-height:0;padding:10px 18px calc(var(--bnav-h) + env(safe-area-inset-bottom) + 18px);-webkit-overflow-scrolling:touch;flex:1 1 0;margin:0;overflow:hidden auto}.page-head{flex-wrap:wrap;flex:none;align-items:center;gap:12px;margin-bottom:16px;display:flex}.page-head h1{letter-spacing:-.025em;color:var(--ink);font-size:23px;font-weight:700}.page-head-sub{font-weight:500;color:var(--ink-3)!important;font-size:12px!important;line-height:1.45!important}.page-head .sp{flex:1}.page-tools{flex-wrap:wrap;flex:none;align-items:center;gap:8px;margin-bottom:16px;display:flex}.btn .n{background:var(--brand);color:#fff;text-align:center;border-radius:99px;min-width:19px;padding:1px 5px;font-size:11px;font-weight:700}.split{gap:16px;display:grid}@media (width>=900px){.split{grid-template-columns:minmax(340px,420px) 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1px 2px #00000014;width:36px!important;height:36px!important;font-size:13px!important}.conv-avatar.lg{width:40px!important;height:40px!important;font-size:14px!important}.conv-avatar-img{object-fit:cover;border-radius:50%;width:100%;height:100%;display:block}.kenh-logo-badge{z-index:2;background:#fff;border:1.5px solid #fff;border-radius:50%;justify-content:center;align-items:center;width:18px;height:18px;display:flex;position:absolute;bottom:-3px;right:-3px;overflow:hidden;box-shadow:0 1px 3px #0000002e}.conv-avatar.lg .kenh-logo-badge{width:20px;height:20px;bottom:-4px;right:-4px}.channel-logo{flex-shrink:0;display:block}.avatar-chu{color:#fff;border-radius:7px;flex:none;justify-content:center;align-items:center;width:20px;height:20px;font-size:9.5px;font-weight:700;display:inline-flex}.ch{align-items:center;gap:12px;display:flex;border-bottom:1px solid var(--line)!important;background:#f8fafc!important;border-radius:8px 8px 0 0!important;flex:none!important;min-height:52px!important;padding:8px 14px!important}.ch-info{flex-direction:column;flex:auto;gap:3px;min-width:0;display:flex}.ch-title-row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.ch-name{color:var(--ink);font-weight:700;font-size:14px!important}.ch-lead-chip{color:#047857;cursor:pointer;background:#ecfdf5;border:1px solid #a7f3d0;border-radius:99px;align-items:center;gap:4px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-flex}.ch-lead-chip:hover{background:#d1fae5}.ch-sub-row{color:var(--ink-2);flex-wrap:wrap;align-items:center;gap:8px;font-size:11.5px;display:flex}.ch-dest-pill{background:#f1f5f9;border:1px solid #e2e8f0;border-radius:6px;align-items:center;gap:5px;padding:1px 7px;font-size:11px;display:inline-flex}.ch-dest-label{color:var(--ink-3)}.ch-dest-val{color:var(--ink);font-weight:600}.ch-meta-item{color:var(--ink-2);font-size:11.5px}.ch-del-btn{flex-shrink:0;margin-left:auto}.conv-main-card{flex-direction:column!important;display:flex!important;overflow:hidden!important}.thread{background:#f8fafc!important;flex-direction:column!important;flex:1 1 0!important;gap:7px!important;height:100%!important;min-height:0!important;max-height:none!important;padding:10px 14px!important;display:flex!important;overflow-y:auto!important}@media (width>=900px){.thread{flex:auto;max-height:none}}.thread>:first-child{margin-top:auto}.thread-stamp{color:var(--ink-3);border:1px solid var(--line);background:#fff;border-radius:99px;align-self:center;margin:2px 0;padding:2px 10px;font-size:10.5px;font-weight:600;box-shadow:0 1px 2px #00000008}.msg-row{gap:7px;max-width:min(72%,560px);margin-bottom:2px;display:flex}.msg-row-customer{flex-direction:row-reverse;align-self:flex-end}.msg-row-bot,.msg-row-staff{flex-direction:row;align-self:flex-start}.msg-avatar-col{flex-shrink:0;padding-top:1px}.msg-avatar-col .conv-avatar{width:28px!important;height:28px!important;font-size:10.5px!important}.msg-avatar-col .kenh-logo-badge{width:14px!important;height:14px!important;bottom:-2px!important;right:-2px!important}.msg-body-col{flex-direction:column;gap:2px;min-width:0;display:flex}.msg-row-customer .msg-body-col{align-items:flex-end}.msg-row-bot .msg-body-col,.msg-row-staff .msg-body-col{align-items:flex-start}.msg-header{align-items:center;gap:5px;margin-bottom:1px;font-size:10.5px;display:flex}.staff-header{justify-content:flex-start}.staff-header .msg-sender-name{color:#1e40af;font-weight:700}.msg-badge-staff{color:#1d4ed8;background:#eff6ff;border:1px solid #bfdbfe;border-radius:4px;padding:1px 4px;font-size:9.5px;font-weight:600}.bubble{word-break:break-word;white-space:pre-wrap;box-shadow:0 1px 2px #0000000a;padding:7px 11px!important;font-size:12.5px!important;line-height:1.42!important}.bubble-text{font-size:12.5px!important;line-height:1.42!important}.bubble[data-r=customer]{color:var(--ink)!important;background:#fff!important;border:1px solid #cbd5e1!important;border-radius:12px 2px 12px 12px!important;box-shadow:0 1px 3px #0f172a0d!important}.bubble[data-r=customer] .bubble-text{color:var(--ink)!important}.bubble[data-r=customer] .bubble-meta{color:var(--ink-3)!important}.bubble[data-r=bot]{color:#fff!important;background:#2563eb!important;border:1px solid #1d4ed8!important;border-radius:2px 12px 12px!important;box-shadow:0 1px 3px #2563eb33!important}.bubble[data-r=bot] .bubble-text{color:#fff!important}.bubble[data-r=bot] .bubble-meta{color:#ffffffd9!important}.bubble[data-r=staff]{color:#fff!important;background:#1d4ed8!important;border:1px solid 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var(--line);background:#f8fafc;flex-shrink:0;justify-content:space-between;align-items:center;gap:12px;padding:10px 16px;display:flex}.bot-status-text{color:var(--ink-2);align-items:center;gap:8px;font-size:12.5px;display:flex}.bot-pulse-dot{background:#10b981;border-radius:50%;flex-shrink:0;width:8px;height:8px;box-shadow:0 0 0 3px #10b98133}.btn-takeover{align-items:center;gap:6px;padding:6px 14px;font-size:12.5px;font-weight:600;display:inline-flex}.composer-wrap{border-top:1px solid var(--line);background:var(--bg);flex-direction:column;flex-shrink:0;gap:8px;padding:9px 14px;display:flex}.composer-takeover-bar{background:#eff6ff!important;border:1px solid #bfdbfe!important;border-radius:8px!important;margin-bottom:2px!important;padding:8px 12px!important}.composer-bar{border:1.5px solid var(--line);background:#f8fafc;border-radius:10px;align-items:flex-end;gap:8px;padding:6px 10px;transition:border-color .15s,box-shadow 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